Police agencies across Canada are under growing pressure to deliver faster, more accessible services – without compromising security, compliance, or public trust. High application volumes, manual workflows, and in-person front-counter demands continue to stretch limited resources.
That’s why we’re proud to introduce Triton Advantage⁺ – Virtual Front Counter (VFC): a next-generation digital platform designed to modernize how police agencies deliver community record checks and front-counter services.
Built on Triton’s Advantage⁺ platform, VFC brings together automation, guided online applications, secure identity verification, and real-time operational visibility – helping police agencies reduce backlogs, improve turnaround times, and deliver a better experience for both citizens and staff.
A Modern Front Counter for Today’s Demand
The traditional police front counter wasn’t built for today’s reality. Citizens now expect digital-first services, while police agencies need tools that reduce administrative burden and meet strict privacy and compliance requirements.
Triton’s Advantage⁺ Virtual Front Counter transforms the front counter into a secure, fully digital experience – available 24/7, anywhere – while keeping police agencies firmly in control behind the scenes. The platform digitizes the Police Record Check process end to end, allowing citizens to apply, verify their identity, submit payment, and receive results online without visiting a police station.
Applicants are guided to the correct check type from the start, reducing errors, resubmissions, and support calls. For police agencies, submissions arrive complete, accurate, and ready to process through a single digital workflow. Helping minimize manual rework and easing front-counter congestion.
Why We Built a Virtual Front Counter
Police front counters were never designed to handle today’s demand. Across Canada, police are facing:
- Rising application volumes
- Long processing times
- High call and email volume for status updates
- Staff pulled away from priority policing to manage paperwork
At the same time, citizens expect digital-first access, clear status visibility, and faster outcomes for employment, volunteering, and licensing.
Advantage⁺ Virtual Front Counter was built to bridge this gap – modernizing service delivery while preserving police oversight, compliance, and trust.
The Old Way
- In-person station visits
- Paper forms and manual entry
- Errors & rework causing delays
- High volume update requests
The New Way
- Online access, available 24/7
- Faster results
- Real-time status visibility
- No station visit required
Key Capabilities at a Glance
Guided Online Applications
Step-by-step, intuitive forms help applicants select the correct check type and submit complete, accurate information the first time – reducing errors and rework for records staff.
Flexible Identity Verification Options
Advantage⁺ VFC supports multiple identity-verification methods to balance accessibility and assurance:
- Electronic ID Verification (EIV)
- Biometric selfie verification
- In-person verification through Canada Post
Integrated Payments and Refunds
Secure, PCI-DSS-compliant payment processing with automated refunds eliminates manual reconciliation and reduces administrative overhead.
Secure Digital Results Delivery
Results are delivered through encrypted, secure links rather than email attachments—protecting sensitive information and ensuring data integrity.
Jurisdictional Validation and Routing
Dynamic postal-code and city validation ensures applications are routed correctly and processed according to local policies and legislation.
Real-Time Dashboards and Reporting
Operational dashboards provide visibility into application volumes, turnaround times, and workload distribution – supporting better planning and decision-making.
People don’t want to phone in, they don’t want to talk to an officer, they just want to report a low priority incident. It allows our community to make that decision. How do they want to report? Do they want to phone us? Do they want to send us an online report? Do they want to come in? Triton is a force multiplier for me because now I have more officers to do the job they need to do.
Scott Fraser
Chief of Police (retired)
Built for Trust, Privacy and Compliance
Advantage⁺ Virtual Front Counter is designed to meet the highest standards of security and privacy:
- Canadian data residency
- Compliant with SOC 2 Type II, PIPEDA, and GDPR-style requirements
- End-to-end encryption and multi-factor authentication
- Full audit trails for accountability and oversight
The platform streamlines processes, but does not replace police decision-making. Authorization, quality review, and compliance remain firmly in the hands of police agencies.
Deliver police services digitally.
Advantage⁺ Virtual Front Counter helps police agencies reduce administrative burden, improve service delivery, and deliver better outcomes for the communities they serve.
