Virtual Front Counter
A Modern Digital Solution for Police Record Checks.
Help your community submit accurate, complete record check requests online, without a station visit, while improving operational efficiency and service accessibility.
Expanding access while reducing front-counter demand.
Police record check requests frequently rely on in-person station visits, increasing front-counter workload and limiting access for the public. A secure digital option reduces demand at the counter while improving service accessibility and operational efficiency.
Virtual Front Counter delivers measurable operational and service improvements across the record check process.
Complete, ready-to-process submissions.
Record check requests are captured in structured, digital form to ensure all requirements are met upfront.
Standardized digital intake.
Consistent information capture reduces manual review work and follow-ups.
Reduced in-person visits.
Community members can submit record check requests securely online anytime, from any device.
Fewer follow-ups
With clear requirements and structured data, staff spend less time coordinating clarifications and more time processing.
Results You Can Expect
10x
Faster Processing Times
80%
Reduced Administrative Workload
70%
Fewer Front Counter Visits
What police services are saying
With limited notice to replace an existing platform, Triton helped Kingston Police deploy a fully functioning solution in weeks. Virtual Front Counter has streamlined our process, increased efficiency, and reduced processing times.
People want simple, convenient ways to report low-priority incidents without having to phone in or visit a station. Giving the community options, whether online, by phone, or in person puts them in control of how they access police services. Triton is a force multiplier for us, freeing up officers to focus on the work they’re needed for most.
See how digital tools can deliver efficient, citizen-centric, police services.
Meet the Triton team.
The team behind Triton is focused on supporting police services with technology that strengthens operational clarity, consistency, and control.
Sean Blackwood
Director, Client Experience
Colin O’Keefe
Solution Engineer
Tshanda Martin
Policing Success Lead
Luc van Dijk
Enterprise Account Executive – Public Sector
Frequently asked questions.
Answers to common questions from Canadian police.
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Online Reporting
Capture non-emergency reports and evidence online, validate jurisdiction, visualize location, and use virtual response when appropriate to resolve concerns without unnecessary dispatch.
- Online intake and evidence submission
- Jurisdiction validation and mapping
- Virtual response
Recruitment Screening
Centralize applicant intake, identity verification, and background screening within a single digital workflow, reducing administrative effort and supporting faster, more confident hiring decisions.
- Centralized screening workflow
- Fewer follow-ups and repeat requests
- Faster hiring timelines